ARTICLE 1 - LENGTH OF STAY AND CAPACITY
A customer signing this contract concluded for a fixed duration may not under any circumstance invoke a right to remain in the premises.
This contract is for a specific number of people, including children whatever their ages. If the number of guests exceeds this number, the owner reserves the right to refuse the additional guests. This refusal cannot be construed as a modification or rupture of the contract. No reimbursement will be made in the event of the departure of the customer in these circumstances.
ARTICLE 2 - CONFIRMATION OF RESERVATION
Stays are guaranteed only upon receipt of a deposit which will be deducted from the bill on arrival, and after our confirmation. Deposits must be paid at the latest within five days of the booking request. Deposits are cashed on reception and your booking considered firm after cashing. Payment of a deposit implies acceptance of these terms and conditions. The deposit required is
1. for a reservation more than 14 days before the start of the stay, at least 60% of the total cost of the stay. A minimum deposit of 1 night per bedroom may apply.
2. for a reservation less than 14 days before the start of stay, the total cost of the stay.
Payment of the deposit can be made by cheque (drawn on a bank domiciled in France, and payable to Domaine de Lascaux), by secure online payment or by bank transfer (client responsible for all fees, please check with your bank) for a payment more than 14 days before the start of the stay. Payment less than 14 days before the start of the stay may only be made by secure online payment.
ARTICLE 3 - CANCELLATION BY CUSTOMER
All cancellations must be notified by registered letter addressed to the owner. In case of cancellation, any deposit paid will be retained by the owner.
1. If cancellation occurs less than 72 hours before the start of the stay the deposit will be forfeit and the owner reserves the right to demand the balance of the price of the stay.
2. If the client does not arrive before 7pm on the scheduled date of the start of the stay, this contract becomes null and void and the owner may relet the guestrooms. The deposit will be forfeit and the owner reserves the right to demand the balance of the price of the stay.
3. In the case of a shortened stay, the customer will remain liable for all charges relating to the cost of accommodation for the full stay. Any additional services not consumed will be refunded.
ARTICLE 4 - CANCELLATION BY OWNER
Where the owner cancels the stay before its start, he must inform the customer by registered letter. The client will be refunded immediately all sums already paid without prejudice to any recourse to damages possibly incurred. He will also receive compensation at least equal to the penalty he would have suffered if the cancellation was of his fault on that date.
ARTICLE 5 - ARRIVAL TIME
The customer should arrive after 4pm on the day reserved. Rooms are available from 5pm. Please advise in advance if arriving after 7pm, and avoid arriving after 9pm if at all possible.
ARTICLE 6 - DEPARTURE TIME
Rooms must be vacated by 11am.
ARTICLE 7 - PAYMENT OF BALANCE OF ACCOMMODATION CHARGES
The outstanding balance is to be paid on arrival at the latest. Any additional consumptions and services not mentioned in the contract are to be paid for at the end of the stay.
ARTICLE 8 - TOURIST TAX
Tourist tax is not levied in Montignac.
ARTICLE 9 - CHANGE OF GUESTROOM
The owner reserves the right to change the guestroom initially booked by the customer to a room of the same or higher capacity, without the customer having recourse to an indemnity. In such case, the cost of the booking will remain the same.
ARTICLE 10 - PETS
Pets are not permitted. Refusal to accept pets and their owners following a failure by the customer to respect this condition cannot be construed as a modification or rupture of the contract. No reimbursement will be made in the event of the departure of the customer in these circumstances.
ARTICLE 11 - BEHAVIOUR AND USE OF PREMISES
Customers are requested to behave in such a way as to permit peaceful enjoyment of the premises by all guests. Guestrooms are non-smoking. The customer undertakes to respect the commonsense advice presented in the guestrooms and in these terms and condition. The customer undertakes to return the guestrooms in perfect condition at the end of the stay and to declare, and assume financial responsibility for, any damage for which he is responsible. Children within Le Domaine de Lascaux are the responsibility solely of their parents. The kitchen is not freely available for use by guests. The only meals which can be eaten are those served by the owners.
ARTICLE 12 - ABOUT THESE TERMS AND CONDITIONS
These terms and condition are subject to change at any time without notice and such changes will apply to all reservations after the modification. Acceptance of and compliance with these terms and conditions is deemed to begin at payment of the deposit.
ARTICLE 13 - PERSONAL DATA
Under the law "Informatique et Libertés" N° 78-17 du 6 Janvier 1978, you have the right of access to and modification of your personal data. Le Domaine de Lascaux undertakes to not pass on your personal data to other companies and organisations.
ARTICLE 14 - PROMOTIONS AND GIFT VOUCHERS
Our promotional offers cannot be combined.
Our gift vouchers constitute a means for the bearer to settle the payment due for booking a stay, subject to a separate contract. The purchase of a gift voucher can not in any circumstances be considered as an act of reservation.
The gift voucher can be used as a means of payment for a booking limited to the benefits listed. It has a unique reference number allowing the identification of its benefits, expiry date and usage. It can be used only once and within the limits of its validity. No discount can be given for a stay booked with a gift voucher.
The gift voucher cannot be exchanged for money in any form whatsoever, in whole or in part, including the giving of change or the crediting of an account whether or not linked to a bank card.
The gift voucher is not registered to a holder and belongs to the bearer. We cannot be held responsible for any loss or theft of the voucher. Our gift vouchers are non-refundable and non-exchangeable.